Asked on 09/22/2025 - Answered on 09/22/2025
- Q: About the client “locker number” - what does this look like? Give me a sample. *
- Q: What about therapists? Do we show it too? Their number next to the client’s locker number during an occupied table (i.e., massage session)?
- A: (CLIENTS NUMBER + I prefer Therapist nickname shall be displayed)
- Q: Is there is special payment (in terms of commission. I know all therapists have commissions) for a therapist who is specifically requested as opposed to the ones arbitrarily chosen?
- A: Is there a special commission rate for therapists who are specifically requested by clients, compared to those assigned arbitrarily? (No special Commission) The explanation
Pls. note in regular massage sometime client extends the massage service half or 1 hour. Half hour rate = 120/2 = additional 60 pesos for therapist commission.
Below are Regular massage commission rate @ P120.00/hour
Foot Reflex (1hr) 120
Shiatsu (1hr) 120
Swedish (1hr) 120
Deep Tissue (1hr) 120
Lomi-Lomi (1hr) 120
Lymphatic (1hr) 120
Combination (1hr) 120
Salt Glow Scrub (1hr) 120
Milk Bath Scrub (1hr) 120
Services marked in red below are not included in regular massage and the rates and time are fixed.
Dae Mi DI (Korean Scrub) (30mins) 200
Thai Massage (1hr15min) 150
Aromatheraphy w/ Relflex (1hr30min) 180
Ventosa Massage (1hr30min) 220
Tandem Massage (1hr) This requires 2 Therapist 240 (refer to therapist booking.xlsx)
- A: Is there a special commission rate for therapists who are specifically requested by clients, compared to those assigned arbitrarily? (No special Commission) The explanation
- Q: Confirm this - if there are still available therapists in shift 1, but shift 2 just opened, shift 2 would immediately go in front of the shift 1 line. Is this how the lineup system works as envisioned by our clients?
- A: Can you confirm if this is correct: if there are still available therapists in Shift 1, but Shift 2 just opened, then Shift 2 would immediately take priority over Shift 1 in the lineup system? YES RIGHT. Pls. see therapist schedule 1
7am – 5pm
12noon – 10 pm
2:30pm-12:30 midnight
5pm – 3 am
7:30 am – 7pm
- A: Can you confirm if this is correct: if there are still available therapists in Shift 1, but Shift 2 just opened, then Shift 2 would immediately take priority over Shift 1 in the lineup system? YES RIGHT. Pls. see therapist schedule 1
- Q: Can a female therapist work with a male client, and vice versa?
- A: It’s absolute that Male Therapist shall massage the Male client But occasionally some female client requests a male therapist too. Female therapist can perform the massage both on Female and Male Client
- Give me the specific details regarding the treatment slip and to procure a sample of the receipt for emulation.
- *Q: Could you provide the specific details regarding the treatment slip and a sample of the receipt for reference and emulation, along with the cutoff report?
- A:
- Q: Though I forget it - about the holiday function for analytics? Calendar system? (Low priority question)
- A: It’s like this before holiday we expect high volume of client before holiday day and the holiday day itself. Especially if holiday fall on long weekend.
- Q: What the default commission. Is the commission per hour or the service as a whole? Also, is the commission higher if a therapist is specifically requested?
- A: Commission is based on kind of massage and duration per service. There is no special pay if the Therapist is requested instead the service they provided for request is counted as their extra work plus their decking2. It’s like this if the therapist is in the line 1-5 but if he or she will be requested after serving his/her client she is still on the line-up. So, meaning therapist will have additional client. We need to know the summary of this at the end of the day. Regularly every end of the year top 10 most requested therapist will get bonuses from the management.3 [clarify this with franz]
- Q: Do backup therapists have a specific number like regular staff?
- A: Back-up therapist is not in the line-up but if there is an immediate need, we will insert their name in the lineup. As long as there is a need of extra therapist, every therapist is ready to serve. But it’s not absolute that they are the same person every day.4
- Q: About full name of Sir Darwin and contact no.? (low priority question)
- A: Could you provide the full name of Sir Darwin and his contact number? I will talk to him first. A busy person u can talk to him at midnight only. You can message him whenever you have question in his Viber
Our lineup algorithm is probably going to take the form of some kind of priority preemptive scheduling. Where:
shift = process
therapist-Client = subprocess
Caveat here is that our priority shifts once the next shift opens up. So its more accurate to call our algo the “latest shift first algo.” Shift 1 will be relegated to the back of the line once shift 2 opens. ↩︎
What is decking? ↩︎
VERY IMPORTANT. This is why we need the monthly reports. ↩︎
In terms of the implementation of our algorithms, backup’s are technically not preemptive processes since they only arrive when standard processes (i.e., regular staff) are already preoccupied with a task, and yet a client (i.e., demand) is still pending. ↩︎