Q&As on sumicare-blog

01-16-26 - 01-21-26

Thu, 07 May 2026 00:00:00 +0000

Q1. Can we integrate transaction (cashier) operations into our system, essentially eliminating the need for a POS?

Is the POS connected to inventory/stock? If yes, can this also be integrated into our system?
**
A1**. POS is stand alone registered system and BIR registered too. POS already integrates and is connected to the inventory.*

Q2. If yes to Q1, what is the process for this? Is the client willing to undergo the process of integrating transaction management into our system?

01-21-26 - 01-21-26

Thu, 07 May 2026 00:00:00 +0000

General note: Clients can never use their real names, only their nicknames. Even in treatment slips.

Regarding the Public frontend website (booking system)

This is possible under certain conditions: clients must either fully pay (hard reservation) to reserve their slots, OR do a soft reservation, which serves to only inform Lasema that a customer is set to attend on a certain date, without claiming the slot (see walk-in problem). * * * “The walk-in problem: what if a client is late or does not attend their appointment? Solution: The client should be present at least 10 to 20 minutes prior to the appointment time and date. Failure to do so will deprive the client of the appointment and be given to new walk-ins. Another solution: Partial payment, down payment/security deposit for services. (Note: This should factor in the 15-minute period of cleaning in between massage services, i.e., if a massage is scheduled at 10:00 AM, it will, in actuality, start at 10:15 AM).”
Clients will be identified based on their nicknames. If a common nickname is used (meaning that it is already taken in the system), another nickname shall be used, and the client shall also be given the option to enter their Facebook accounts for extra identification. [Include data privacy clause and consent form when client enters the website]. This can be implemented through account creation (email) or simple guest user creation. Emails can also be another source of unique identification.
Data privacy clause and consent form should popup and include accept or decline choices. The client should be made explicit that their data may be used for recommendation and application purposes.
System must track the most frequent clients and their patterns, that is, what time of the day they usually avail of Lasema services, what day of the week, what months are most frequent, which massage services are most availed, which therapist, etc (Must explicitly ask permission to use data upon account creation).
If clients are late for the appointment (hard reservation), then, say, a client enters 30 minutes late to a massage that’s supposed to last one hour, then the client will only be entitled to the remaining thirty minutes (unless the client wishes to extend), but the payment will be for the full hour.
There is a 15-minute period to clean and prepare the room. So an appointment will always begin at 15 minutes after the designated time, so, say, an 8:00 AM appointment begins at 8:15 AM, and ends at 9:15 AM.

Regarding the Personalized Recommendation System

09-22-25 - 09-22-25

Thu, 07 May 2026 00:00:00 +0000

Asked on 09/22/2025 - Answered on 09/22/2025

Q: About the client “locker number” - what does this look like? Give me a sample. *
Q: What about therapists? Do we show it too? Their number next to the client’s locker number during an occupied table (i.e., massage session)?
- A: (CLIENTS NUMBER + I prefer Therapist nickname shall be displayed)
Q: Is there is special payment (in terms of commission. I know all therapists have commissions) for a therapist who is specifically requested as opposed to the ones arbitrarily chosen?
- A: Is there a special commission rate for therapists who are specifically requested by clients, compared to those assigned arbitrarily? (No special Commission) The explanation
  Pls. note in regular massage sometime client extends the massage service half or 1 hour. Half hour rate = 120/2 = additional 60 pesos for therapist commission.
  Below are Regular massage commission rate @ P120.00/hour
  Foot Reflex (1hr) 120
  Shiatsu (1hr) 120
  Swedish (1hr) 120
  Deep Tissue (1hr) 120
  Lomi-Lomi (1hr) 120
  Lymphatic (1hr) 120
  Combination (1hr) 120
  Salt Glow Scrub (1hr) 120
  Milk Bath Scrub (1hr) 120
  Services marked in red below are not included in regular massage and the rates and time are fixed.
  Dae Mi DI (Korean Scrub) (30mins) 200
  Thai Massage (1hr15min) 150
  Aromatheraphy w/ Relflex (1hr30min) 180
  Ventosa Massage (1hr30min) 220
  Tandem Massage (1hr) This requires 2 Therapist 240 (refer to therapist booking.xlsx)
Q: Confirm this - if there are still available therapists in shift 1, but shift 2 just opened, shift 2 would immediately go in front of the shift 1 line. Is this how the lineup system works as envisioned by our clients?
- A: Can you confirm if this is correct: if there are still available therapists in Shift 1, but Shift 2 just opened, then Shift 2 would immediately take priority over Shift 1 in the lineup system? YES RIGHT. Pls. see therapist schedule ¹
  7am – 5pm
  12noon – 10 pm
  2:30pm-12:30 midnight
  5pm – 3 am
  7:30 am – 7pm
Q: Can a female therapist work with a male client, and vice versa?
- A: It’s absolute that Male Therapist shall massage the Male client But occasionally some female client requests a male therapist too. Female therapist can perform the massage both on Female and Male Client
- Give me the specific details regarding the treatment slip and to procure a sample of the receipt for emulation.
*Q: Could you provide the specific details regarding the treatment slip and a sample of the receipt for reference and emulation, along with the cutoff report?
- A:
Q: Though I forget it - about the holiday function for analytics? Calendar system? (Low priority question)
- A: It’s like this before holiday we expect high volume of client before holiday day and the holiday day itself. Especially if holiday fall on long weekend.
Q: What the default commission. Is the commission per hour or the service as a whole? Also, is the commission higher if a therapist is specifically requested?
- A: Commission is based on kind of massage and duration per service. There is no special pay if the Therapist is requested instead the service they provided for request is counted as their extra work plus their decking². It’s like this if the therapist is in the line 1-5 but if he or she will be requested after serving his/her client she is still on the line-up. So, meaning therapist will have additional client. We need to know the summary of this at the end of the day. Regularly every end of the year top 10 most requested therapist will get bonuses from the management.³ [clarify this with franz]
Q: Do backup therapists have a specific number like regular staff?
- A: Back-up therapist is not in the line-up but if there is an immediate need, we will insert their name in the lineup. As long as there is a need of extra therapist, every therapist is ready to serve. But it’s not absolute that they are the same person every day.⁴
Q: About full name of Sir Darwin and contact no.? (low priority question)
- A: Could you provide the full name of Sir Darwin and his contact number? I will talk to him first. A busy person u can talk to him at midnight only. You can message him whenever you have question in his Viber

Our lineup algorithm is probably going to take the form of some kind of priority preemptive scheduling. Where:

09-22-25 - 10-03-25

Thu, 07 May 2026 00:00:00 +0000

Note:

From now on, Automation = Computerization

2. Business Needs

Q: What problem or manual process do you think SumiCare could assist in improving for your organization?

A: SumiCare could assist us in consolidating the booking system, that is, in ~~automating~~ processes such as digital task assignment, ~~automated~~ treatment slip production, and ~~automated~~ production of reports for every cut-off and working day. [RETCONED! DO NOT USE “AUTOMATE”]

Q: If you implemented SumiCare what are you hoping to implement?